Help & Support
Frequently asked questions
How do I deposit?
Go to Wallet → Deposit, send the matching crypto to the address shown, then submit the transaction ID. Our team verifies it and credits your balance in euros.
How long do withdrawals take?
Requests are reviewed within 1–2 business days after identity verification. You'll get a notification at each step.
Why must I verify my identity?
Anti-money-laundering rules require us to know our customers before withdrawals or investments.
Are returns guaranteed?
No. All returns shown are targets or projections. Your capital is at risk.
Which currency is used?
All balances and prices are shown in euros (€).
What does Premium cost?
Basic is free, Pro is €79/month and Premium is €199/month. You can change plans anytime.
Contact us
Log in to send a support request.